HELP WITH ASKING QUESTIONS

There are two ways you can ask a question about Alachua Freenet:

• Send E-mail to the appropiate address
• Call the Alachua Freenet Help Desk at FRE-ENET (373-3638)

The AFN Help Desk is manned by volunteers, so if they do not know the answer to your question they will either pass the question on to someone who does, or will re-direct you. If you do not get a live person, please leave a message on the voice-mail system. You can also send mail to the Help Desk with the address: afnhelp@afn.org

In general, sending E-mail to the appropiate address is the best thing, as you will get the quickest response from the most knowledble individual on that matter. If you need an immediate answer, calling the AFN Help Desk may give it to you. Generally speaking, techincal and policy questions should be directed to the appropiate E-mail address.

APPROPIATE E-MAIL ADDRESSES

Questions about Alachua Freenet policy should be sent to the AFN Board of Directors:

Questions about fundraising and contributions

Questions about menu creation and activation

Questions about FTP, Telnet, Gopher, and WWW access to off-site locations, including requests for Telnet site approval

Questions and contributions to the Alachua Freenet Community Calendar

Techincal questions and requests

Bug and problem reports:

Questions about system administration, as well as reports of possible system abuse or security concerns

General questions about Alachua Freenet

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